Spending more than a week in Paris, travelling round extensively on the Metro and train service, I got the feeling that a traveller using a wheelchair might encounter some problems using the Metro. Luckily, I was travelling with my sighted husband, so didn’t have to find my way around unfamiliar Metro stations on my own, especially as not all trains had audio announcements to let me know which station we were approaching.
Physical access is seldom a problem for a traveller with a visual impairment, but I was very aware there appeared to be few elevators, that many of the trains had steps up from the station platform into the carriage and that there was often a gap between the platform and the carriage. The only Metro line that seemed to have a good level of wheelchair accessibility was the 14th, which is a newer line – it even has a barrier to stop people falling onto the tracks, either by accident or design.
When I got back to Cape Town I wanted to discover if my observations were true. And, if they were, I wanted to learn how those using wheelchairs are able to navigate their way around Paris. So, as almost anyone would do, I turned to Google.
In my exploration, I found this fantastic article on the accessibility of Paris, and not just the rail services. I think it’s a great article for someone with a disability to read before heading off to Paris for a visit.
I know most of the Metro and rail infrastructure in Paris was built before the needs of persons with disabilities were really considered, but I was startled to find that so little accommodation has yet been done.
Still, it’s good to know that persons with disabilities who do visit Paris are able to get out and see this beautiful and historic city.
Those of you following this series of articles about tools to help a blind person be independently productive in the workplace may be asking how we engage with paper documents and physical objects we need to operate.
The answer is quite simple – there’s an app for that! It’s called Be My Eyes, is free to download onto a mobile phone and is available on both IOS and Android phones.
Here’s how it works: I open the app on my smart phone and hit the “Call Next Available Volunteer” button. My data call gets picked up by one of the volunteers, who are able to use the phone camera so I can borrow their eyesight to identify objects, read printed material or a computer screen (or even handwriting). The volunteers can also help me find dropped objects or help me navigate around places.
Can you see how this would help someone who is blind in the workplace?
It can help me do anything from reading print material to using the coffee machine in the workplace. As a blind person, one of my greatest challenges is access to printed information. With an app like Be My Eyes that’s no longer such a problem.
With more than 2 million volunteers around the world, speaking more than 190 languages, and less than 200 000 visually impaired users so far, I’m sure you’ll realize I won’t be waiting long for my call to be picked up. The calls are free, and you can call as often as you need to.
Imagine how an app like Be My Eyes can empower someone who’s blind, not only in the home, but in the workplace as well.
You can find out more about Be My Eyes on their website: www.bemyeyes.com or on social media.
Of course, Be My Eyes is only one of the tools we ca use in the workplace to access information – next time I’ll be looking at some of the multitude of apps using artificial intelligence to help us access the information we need to be productive in a job.
Back in the dim and distant past when I became blind, using a computer was a very different process from what it is now. Back then I had to use a special computer that barely resembled the computers my friends were using, and the amount I could do with it was limited.
Nowadays I, and many other blind people, use a standard laptop or desktop together with a software application called a screen reader. With a screen reader we’re able to accomplish almost anything that a sighted person can. Which means that we should be able to fulfil the requirements of most of the many jobs requiring the use of a computer.
Essentially, a screen reader is a programme that allows us to interact with a computer using audio. We have the option to either type or dictate to create documents, e-mails, spreadsheets or other text-based programmes. We can access menus, online content and documents created by others using the audio functionality. And there are ways we can access the content in images, graphs and diagrams.
So why then do so many people have difficulty in believing that a blind person could be successful in a job?
Maybe they believe that the software to allow a blind person to use a computer is expensive. And, certainly some of the screen readers do have a cost associated with them – as do many other software programmes used in business. But there are many different types of screen readers available nowadays, at a range of price points.
In fact, screen readers are in-built into several operating systems at no extra cost – IOS/Mac, Android, Microsoft are a few that spring to mind. That’s not to mention the many other applications that are out there – JAWS, Supernova, NVDA to name but a few.
And sure, each of these differ in what they offer and what they cost. But, for the purposes of this article, that’s detail and would depend on the preferences of the individual, the needs of the organisation, and the tasks required.
My point remains the same – with so many jobs being accessible to someone who is blind, why aren’t there more blind people being employed?
If you want to learn more about how I use a computer in my work life, please feel free to contact me through my website: www.loisstrachan.com and let’s chat about what I can and cannot do using a computer… I’m almost willing to bet you’d be amazed!
In my next article in this series I’m going to be talking about an app that helps the blind community to access print material and other physical objects more easily – or, maybe I should say one of the ways, since there are a few that I’ll be talking about in this series.
I’m always keen to discover how accessible a destination is, not only for me as The Blind Tourist, but for those with other disabilities.
As I’ve said before, each disability faces different challenges when traveling. As a simple example, a person in a wheelchair may have difficulty getting around a tourist site, if insufficient work has been done to create the correct accommodations like wider door access, ramps with the correct gradients, and accessible restroom facilities.
As a visually impaired tourist, I most often find the challenge is around access to information, which is why I do so much research about places I’m visiting before I even leave home. When it comes down to it, that research can only give me an overview. It doesn’t always help with the details and, as the famous saying goes, the devil is in the details.
So, what were my impressions of the accessibility of Kolkata,
For me, the hardest part of spending time in Kolkata was getting used to the sensory overload that is Kolkata – the vast numbers of vehicles on the roads, including their seemingly incessant hooting,; the amount of people on the sidewalks, especially at tourist sites and events like the IPL Cricket; and my lack of familiarity of the social norms in the country.
I’m sure I could have learned how to navigate around independently given time. But since I was trying to adjust to the dynamic, vibrant, and diverse new place in which I found myself, I didn’t really have the time to start developing techniques to get around on my own. Except within the hotel, which doesn’t really count.
Although I’m no expert when it comes to what may or may not constitute accessibility for someone in a wheelchair, or with other mobility challenges, my impression is that physical accessibility is great in some areas, less so in others. Certainly, I found myself wondering how someone in a wheelchair might navigate the amazing Alleys and Street Food Walking Tour we did while in the city. I’m doubtful the tour would have been accessible in its current form. But I’m sure our host would have been willing and able to adjust the tour to find more accessible options.
Which brings me to one of my favourite aspects of my trip to Kolkata – the people. No matter what barrier I encountered, I discovered that people were always willing to help find or implement a solution. And I’m sure a traveler with a mobility impairment would find the same.
Having said that, I believe there is value in communicating with others who have experienced the accessibility of the place you’re planning on traveling to – whether another traveler with a similar reality, or an accessible travel professional. They can give you invaluable advice on your options.
By chance, a few days after returning home I came across an article, written by such a professional, that deals, in part, with accessibility in India. I’ve included the link below as I feel the article is a great resource for anyone considering traveling to India, regardless of whether or not you have a disability.
I hope you’ve enjoyed joining me on parts of my journey to Kolkata. India is a country I hope to visit again – either for a return trip to Kolkata or to discover a different city or region.
Here’s my first update on my plan to convert my book, “A Different Way of Seeing: A Blind Woman’s Journey of Living an ‘Ordinary’ Life in an Extraordinary Way” into an audio book.
When I first reread the book, I got the feeling that there was quite a bit that I could update. That, of course, would be the deciding factor of whether or not to try and find a way to update the content given in the audio version. It didn’t make sense to me to figure out how to do it before working out if there was enough material to make an update worthwhile.
When I started listening to each chapter and jotting down ideas of what could be added, what had changed and what I can do now that I couldn’t when I wrote Different Way of Seeing I found I actually had a wealth of new information – from looking at how apps have solved some of the challenges in the kitchen, right the way through to sharing a little of the wonderous adventures I’ve had since meeting Fiji.
Yes, some chapters have more updates than others. Ultimately very little’s changed in how I select clothing and make-up, but I have lots of new stories to share with you so, even where little’s changed, there’s still lots to share that I hope will both entertain and inform you as you listen.
I’m still in the phase of figuring out what needs to go into the update. If you’d like to know how I accomplish any specific task… and I really do mean any task… I’d love to hear from you – I may not use your question in the update, and I may already have answered it in Different Way of Seeing, but I’ll still get back to you with a response of some form.
Looking forward to hearing your input…
Don’t get me wrong – I love sharing my story and inspiring audiences to see their lives and their challenges in a different way as an inspirational speaker. It’s always a privilege to be given the opportunity to do so. But equally important to me is the opportunity of speaking to business audiences about the capabilities of people who are so often marginalised in the job market because of the misperceptions about disability.
Which is why I was so delighted to tackle the topics of the barriers faced by people living with disabilities at the Cape Chamber of Commerce’s breakfast event a fortnight ago. Being able to address a subject that is so close to my heart with my ideal audience was like receiving a gift!
Speaking to the members of the Cape Chamber of Commerce was a great experience –the group of over 50 people were clearly engaged with the information I was sharing and I received some great questions afterwards.
The most exciting aspect for me was how interested people seemed in making their products and services inclusive to those with disabilities, whether it be in making their websites more accessible to visually impaired customers, or in understanding how to make their workplaces accessible to those with a mobility impairment. And we touched on a related topic that’s very close to my heart – that of increasing employment of persons with disabilities.
My hope is that I’ll have the opportunity of engaging more with members of the Cape Chamber, either as a group or in their individual capacities, whether it’s to give them information on the accessibility of their websites, facilitate an assessment of the physical accessibility of their workspace, or to come and speak (formally or informally) to their teams about disability, diversity and inclusion.
My thanks to Bruce Wade and Linda Roopen for giving me the opportunity of speaking to members of the Cape Chamber of Commerce. I certainly hope it won’t be the last time I do so! XXXXX
The Reichstag is one of Berlin’s most well-known sites. It’s synonymous with a whole lot of history, having been the seat of German government from 1894 until it was seriously damaged in a mysterious fire in 1933, an act that has historically been linked to the rise of Hitler and the Nazi Party in Germany. Following the split of Berlin into East and West, both governments moved their location – I grew up with Bonn being the centre of West Germany’s government. It was only after the reunification of Germany took place in 1990 that the building was completely restored and from 1999 its once again housed the German government.
With all this history in mind it was obvious that we would try to explore the Reichstag. Incidentally, while they do offer tours, you have to pre-book and may have your reservation cancelled at any time. That happened to us when we first booked, but thankfully our second attempt was successful.
What I didn’t expect when I visited the Reichstag was how accessible the tour would be for me as a blind tourist. We were met at the door, escorted through security and guided directly to an elevator that’s used by people working in the building, rather than the tourist elevators that go directly to the famous Reichstag dome.
When we reached the glorious glass dome overlooking Berlin I was offered an audio guide and a set of tactile images of many of Berlin’s best known sites that can be seen from the dome. I was even asked if I’d like to take the tactile representations with me on the tour but since the box was bulky, not to mention heavy, I declined with a smile and thanks. But I did take the audio guide.
From there the tour follows a set route around the inside of the dome. I was able to trace my way round using the handrail and the audio guide automatically triggered at specific points – if you stop, so does the audio recording. I thought this was a great approach since we all walk at different speeds and you don’t have to fumble with the unit to get it to play when you stop.
The tour gives you a bird’s eye view of Berlin, which again was a different perspective from that I’d seen before. It also gives you the opportunity to look down into the chamber where the government sits, which is interesting in its own way. And yes, I’m totally aware how odd both of those statements sound coming from a blind person.
It’s not only visually impaired tourists whose needs are catered for at the Reichstag. There were no steps in the route we used to access the dome, and the entire tour of the dome is done using ramps. Not only does this make it accessible for people with mobility impairments but it also keeps people moving smoothly without bottlenecks – no fast-moving people getting frustrated by those who take time climbing stairs!
We often hear references to German efficiency and, having toured the Reichstag, I can certainly attest to that national trait! My only disappointment was that I still don’t have a definitive answer to who set that mysterious fire in 1933!
It’s really not hard to find an enticing restaurant in Cape Town, no matter what type of food you’re looking for. I’ve already written a number of reviews of places that welcome Fiji and this is another of those. But this restaurant, Louis on the Block, in Bergvliet, has an added bonus – they’ve made their venue accessible to people who are mobility impaired as well.
Craig, Fiji and I have eaten at Louis on the Block in Children’s Way, Bergvliet a number of times. Not only do we enjoy their delicious, reasonably priced food and good service, but I’m always impressed by how disability-aware they are.
My guide dog, Fiji, is always warmly welcomed into the restaurant. On one momentous previous visit Fiji was offered not just a bowl of water but a snack as well, which she was most put out when I declined. I know some of you may be thinking it was unfair of me to deprive her of her snack when Craig and I got to eat. Here’s the thing: if Fiji learns to look for food at restaurants she’s slipped over the line into begging – and a begging dog is downright unpleasant for everyone!
What really impresses me about Louis on the Block is that the restaurant is also accessible to those with physical disabilities. Though there are steps up to the main entrance, they have a second stepless entrance that’ll easily accommodate wheelchairs. The tables aren’t crammed together so the space is fairly easily navigable, and the restrooms are also spacious enough to allow access to a wheelchair.
Over the years I’ve been to a large number of restaurants that are happy to accommodate my visual impairment and my guide dog. Sadly I doubt the same is true for a person with a mobility impairment. So it’s really great to experience a restaurant that is so aware of the needs of all their customers, no matter what!
If you’ve never been to Louis on the Block in Bergvliet, Fiji and I would definitely recommend you give them a try –with apologies from Fiji for not being able to vouch for the food herself.
In my last post I referred to a recent article from the Cape Argus newspaper. It’s relevant to this post as well – here’s a link to the article if you want to read it: https://www.pressreader.com/south-africa/cape-argus/20180502/281814284483805
The Cape Argus article says that companies should have budget specifically for reasonable accommodations for employees with disabilities. In the case of visual impairment this would tend to be technology to help us access information, like screen readers, and text or object recognition products. The perception is that these technologies are prohibitively expensive.
Here’s my thoughts on that perception…
I’m not going to argue that we don’t need these technologies – looking at how much time I spend on my laptop and smart phone with accessible software I find it hard to remember how we used to cope before. What I’m arguing is the perception – the assumption – that it’s expensive to provide these digital accommodations.
Sure, some commercial software solutions do carry a cost, but these are not the only solutions. And I think the decision of whether to pay for a commercial solution will depend on the perceived value. Certainly, in South Africa, the commercial solutions are out of reach of many individuals so, if the employer decides this is the way they want to go it would probably be at the employer’s expense.
Let’s look at some of the other options:
Over the past few years the assistive technology landscape has changed. Increasingly we’re seeing technology companies including in-built accessible software into their products – all Apple products now have in-build screen reader and magnifier software, Microsoft also has in-build accessible software, and the number of free or discretionary cost solutions are constantly growing. These options mean that more individuals are able to access assistive technology without breaking the bank.
What does that mean? Let’s say I was to consider applying for a position with a company, which I’m not right now, I could approach a job interview with all the assistive technology solutions already in place – hence no cost to the company unless they decided to use the more expensive commercial products. Using my existing software and various free apps on my iPhone I’m able to access almost any information I’m likely to need.
Are these free solutions as good? Certainly I find they enable me to do all I need to do, though at times I may need to hunt for the solution. I can’t say I’ve done an exhaustive comparison but certainly I Haven’t found anything I can’t do on my current screen reader that I could on the commercial equivalent.
And yet the perception persists that making reasonable accommodations will be expensive.
I suppose it’s logical – very few people with no lings to the disability world know what solutions are available, and you’re unlikely to be told about the free options if you ask a commercial vendor. So it’s up to us, as visually impaired people, to make other’s aware of what we can access.
I know the focus of my posts is on the issue of barriers to employment that exist for people with visual impairments, rather than all disabilities. This is the area I have direct personal experience in. However, I know the principles hold across the spectrum of other disabilities.
If you’d like more information on anything I’ve said in this post, please feel free to contact me – this is a subject very close to my heart… as is decreasing the barriers to employment so often faced by persons with disabilities.
PS Please share this article with anyone you know who might need to read it – let’s work together to increase the inclusion of those who are visually impaired into society and the workplace!
The Cape Argus newspaper recently published an article entitled “We’re human, too, you know” giving an overview of the realities faced by South African people with disabilities. The article stated that in 2016 less than 1% of South African persons with disabilities are employed.
I’ve spent a lot of time trying to understand why so few of the 1.4 million blind and visually impaired South Africans are employed. Here’s a few of the reasons people have given me for why they think this is so:
1. It’s hard finding visually impaired candidates with the skills, training and/or experience 2. The cost of necessary accommodations required to employ a visually impaired person is high. 3. Unconscious bias in the placement process
I want to consider each of these in a separate article so I can explain my thinking without having to rush.
Let’s start by looking at finding visually impaired candidates to fill positions. I want to start by posing a simple question – is it plausible that 99% of those with a visual impairment aren’t interested in being employed? Because isn’t that what’s implied if one blindly (pun intended) accepts there are no visually impaired candidates out there?
Okay, so it would seem there are candidates. But do these candidates have the skills, training and experience for jobs on the market?
Over the past few years I’ve had the opportunity of working with blind and visually impaired learners. I usually leave the sessions impressed and inspired at the skills, confidence and motivation the learners demonstrate. Often by necessity, they have developed strong problem-solving skills, are innovative thinkers and are effective communicators – I say these sought-after business skills are developed by necessity because they are skills we are forced to use on a daily basis as visually impaired people navigating the sighted world.
Then consider the blind and visually impaired graduates who successfully complete degrees or other qualifications. And those who have done so in the past and are still out there looking for work, and those who have been doing so for months, if not years.
I know of several organisations who run learnerships for youth with disabilities, helping them to develop job-related skills, which adds to the number of skilled visually impaired candidates out there seeking employment.
I’ll admit it may be challenging finding visually impaired candidates with extensive previous experience, which may at times be a factor in the candidate assessment process. With employment levels currently being so low in the visually impaired community it’s unlikely there is huge pool of visually impaired candidates with vast amounts of job experience out there. So I think it becomes a self-perpetuating problem –the only way to grow the number of visually impaired people with experience in a job is to start off by hiring more visually impaired people so they can gain that experience.
We also live at a time when technology is helping to make an ever-increasing number of jobs possible for us, when our access to information and services is greater than ever before. I think most people would be startled at how few jobs are currently inaccessible for someone who cannot see. This, of course, raises the question of the costs of accommodating the needs of visually impaired employees – but more on that in a future article.
I’ve been told by a number of people in Human Resources that they’ve never received a job application from a visually impaired candidate. Just as I’ve spoken to a number of visually impaired job seekers who have struggled to find work.
Is it possible that the problem is in connecting the two? Or are there other factors adding to the question? And, if the solution is as simple as that, what forums connecting visually impaired job seekers with organisations looking to hire them exist? And how are they reaching their target markets? Are they reaching their target markets?
I know there are greater minds than mine working on the diverse aspects of this issue. I acknowledge the many individuals and organisations who are doing amazing work to increase the inclusion and employment of visually impaired persons.
My intention in writing these articles is to add my voice to the conversation and to offer my perspective to those with whom I’m connected – you never know what ideas may be sparked by one simple post.
PS If you’d like to read the Cape Argus article cited in this post, you can find it here: https://www.pressreader.com/south-africa/cape-argus/20180502/281814284483805
PPS Please share this article with anyone you know who might need to read it – let’s work together to increase the inclusion of those who are visually impaired into society and the workplace!
X Let’s be honest, anyone who’s been looking for work for a long time is going to feel disheartened. Add to that the awareness that less than 1% of their community are employed and it becomes a little more easy to understand the difficulty wow, that’s quite a challenging mindset to overcome. XXX