Disability Awareness

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How Quickly We Grow Used to Things

NewImageIsn’t it funny that my first article on my last three overseas trips have been about in-flight entertainment and, more particularly, audio described movies on that in-flight entertainment – or the lack thereof.

For those of you who aren’t familiar with the concept, audio description is a way that blind and visually impaired people can follow the action taking place onscreen. As the name suggests, the action is described in words along with the usual soundtrack of the movie. Sure, there are movies where the plot is driven by dialogue and we can follow more of what’s going on. But many movies – thrillers, action, horror, and cartoons, for example –are far more visual and it’s hard to follow what’s happening without help.

Admittedly I’m a fairly new convert to audio described movies but it’s amazing how quickly I’ve come to expect them to be part of the in-flight entertainment on a long distance flight. So I was distressed when I found no audio described movies on the 11 hour KLM flight from Cape Town to Amsterdam.

Maybe I’d misled myself into thinking all airlines had audio described movies on international flights simply because Emirates Airlines does. Granted, we haven’t used other airlines in a while for overseas travel. I’d love to know what other airlines also include movies that take the needs of their disabled passengers into consideration – please let me know if you’ve experienced any that do.

At least I had my trusty iPhone and book reader with me on my flight so I had plenty to keep me entertained. Still, I’d have liked to have the ability to choose whether or not to watch an accessible movie…

Falling Back into the Habit

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I know, I know, it’s been ages since I published an article. It’s certainly not for lack of anything to write about. After all, I recently got back from an amazing trip to Germany and Poland about which I have lots to share. I also need to gather my courage and write a final post honouring my retired guide dog, Eccles, who passed away after a short illness. Then I want to tell you about some of the exciting blind travel work I’m starting on, and a media interview I did recently.

So yes, I have plenty to share with you.

But somehow I’ve just fallen out of the habit of settling down to write…

Today I took the decision that it was time to fall back into that habit. so here’s just a short note to let you know that I’m back – back home, back writing, and back willing and eager to share more of my experiences living my ordinary life without sight.

I was startled to see that Fiji also neglected to write an article while I was away – clearly she was just having too much fun on her holiday from guide dogging. Maybe I’ll wake her up just now and ask her if she actually plans on writing a post this month. But you know what they say about letting sleeping dogs lie?

All I’m saying is watch this space…

Louis on the Block – Another Great Place for Guide Dogs

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It’s really not hard to find an enticing restaurant in Cape Town, no matter what type of food you’re looking for. I’ve already written a number of reviews of places that welcome Fiji and this is another of those. But this restaurant, Louis on the Block, in Bergvliet, has an added bonus – they’ve made their venue accessible to people who are mobility impaired as well.

Craig, Fiji and I have eaten at Louis on the Block in Children’s Way, Bergvliet a number of times. Not only do we enjoy their delicious, reasonably priced food and good service, but I’m always impressed by how disability-aware they are.

My guide dog, Fiji, is always warmly welcomed into the restaurant. On one momentous previous visit Fiji was offered not just a bowl of water but a snack as well, which she was most put out when I declined. I know some of you may be thinking it was unfair of me to deprive her of her snack when Craig and I got to eat. Here’s the thing: if Fiji learns to look for food at restaurants she’s slipped over the line into begging – and a begging dog is downright unpleasant for everyone!

What really impresses me about Louis on the Block is that the restaurant is also accessible to those with physical disabilities. Though there are steps up to the main entrance, they have a second stepless entrance that’ll easily accommodate wheelchairs. The tables aren’t crammed together so the space is fairly easily navigable, and the restrooms are also spacious enough to allow access to a wheelchair.

Over the years I’ve been to a large number of restaurants that are happy to accommodate my visual impairment and my guide dog. Sadly I doubt the same is true for a person with a mobility impairment. So it’s really great to experience a restaurant that is so aware of the needs of all their customers, no matter what!

If you’ve never been to Louis on the Block in Bergvliet, Fiji and I would definitely recommend you give them a try –with apologies from Fiji for not being able to vouch for the food herself.

I Couldn’t Believe My Eyes… Umm, My Ears!

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Isn’t life unbelievable? Mere weeks after I posted a lament that I couldn’t find an accessible word search, I found one, and a whole lot more great word and trivia games – all in one place!

It happened like this: a blind friend of mine posted on Facebook that she was looking for a word game she could play on her iPhone using Voice Over (the in-build screen reader app on IOS products). Of course I replied with a suggestion to try Seven Little Words, a word builder game I’ve been enjoying for some time. Someone else mentioned something called Huboodle and I couldn’t resist downloading the app to take a look….

Huboodle is a game pack designed by AppA11y Inc. , which currently includes 8 different games, though more could be added in the future. It’s a free app with some in-app purchases but these are in no way necessary for you to play any of the games. It’s available in several languages: English, French, German, Italian, Japanese, Malay, Simplified Chinese, and Spanish and is completely accessible using Voice Over. But don’t be misled into thinking the games are only for people who are visually impaired. There are many sighted people who also enjoy playing – the accessibility is just an added bonus.

Amongst those 8 games are two accessible word search games. I was so surprised when I saw that I almost fell off my chair. Then I almost jumped to my feet and danced with joy.

Strangely enough I’ve only played one word search so far. I’ve been enjoying some of the other games, Word Builder and Trivia Trail.

Word Builder is a game where you build as many words as you can from a selection of letters you’re given. Each level has different letter groups and a different target of words to find. You also gain extra points for finding words that aren’t on the list they give you, so it’s a great game for anyone with a fair vocabulary. I must admit I get particular pleasure every time I find those bonus words.

The other game I’m really enjoying is Trivia Trail. The goal is to work your way through 10 multichoice trivia questions within a limited amount of time. I’ve heard the time limit is 50 seconds but it feels a lot longer when I’m actually playing. The added trick is that you go back to the start of the level if you get a question wrong which takes extra time.

Sure, Huboodle also has some games of chance and I’ve dabbled with poker, blackjack and the wheel of fortune but none of them have really grabbed me. I guess I’m just not a gambler by nature. Other games I haven’t tried so far are a memory game, Simon Says, a multiplayer Ludo board game called Ludo Palooza and, of course, there are the two word search games which attracted me in the first place.

Okay, enough time writing… I’ve got some more words to build!

Getting to Grips with the Question of Employment… Or the Lack Thereof 03

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I’d love to know how many blind and visually impaired people have been unsuccessful in a job application because of barriers in the hiring process – both physical barriers and the more insidious barriers of unconscious bias. Want to know what on earth I’m talking about? Well, read on…

Sometimes the systems used in the application process disqualify us automatically – like when a driver’s license is a requirement for a job. Granted, there are some jobs that a driver’s license is needed, but for many it’s more about being able to get around independently. Here’s the thing, having an absolute requirement for a driver’s license automatically excludes a number of people, including anyone whose visual impairment is significant enough to prevent them from driving.

Sometimes an applicant may need to complete a range of aptitude tests, which may be conducted on computer. While some of these systems are designed with the needs of visually impaired candidates in mind, many of them are not.

I’m not saying that employers deliberately try to exclude visually impaired candidates. I really don’t believe that’s the case. What I’m saying is that perhaps these systems need to be reviewed to ensure they are inclusive of those with special needs.

Another potential barrier to employment are the unconscious assumptions that may affect the way people see disability. I’m startled when friends I’ve known for some time ask questions that reveal they don’t know what I can and can’t do. If people who know me struggle to understand my abilities and skills, how much more difficult must it be for someone in a hiring position who doesn’t engage with a visually impaired person on a regular basis.

Sadly, though we may try to deny it, the usual assumption made by people is that disability means inability, and that’s simply not true. Our abilities are no different – all that differs is the way we access information and accomplish tasks.

How often in job interviews are disabled candidates confronted with questions about how they accomplish the most basic tasks – How do you dress yourself? How do you cook a meal?– which have absolutely nothing to do with the job. The frightening thing is that if those conducting an interview can’t imagine how a visually impaired candidate can accomplish the fundamentals of independent living, how on earth will they be able to conceive of the same person carrying out the requirements of a job?

My plea to companies is that they relook at the systems they use to invite and assess candidates to make sure they aren’t inadvertently excluding those with a disability. I know of at least one company who specialize in this field and would be happy to refer them. Likewise, if I can assist organisations in my capacity as a consultant raising awareness of how we accomplish tasks and challenge the assumptions people make about disability and inability, I’d be more than happy to chat to you.

PS Please share this article with anyone you know who might need to read it – let’s work together to increase the inclusion of those who are visually impaired into society and the workplace!

Getting to Grips with the Question of Employment… Or the Lack Thereof 02

In my last post I referred to a recent article from the Cape Argus newspaper. It’s relevant to this post as well – here’s a link to the article if you want to read it: https://www.pressreader.com/south-africa/cape-argus/20180502/281814284483805

The Cape Argus article says that companies should have budget specifically for reasonable accommodations for employees with disabilities. In the case of visual impairment this would tend to be technology to help us access information, like screen readers, and text or object recognition products. The perception is that these technologies are prohibitively expensive.

Here’s my thoughts on that perception…

I’m not going to argue that we don’t need these technologies – looking at how much time I spend on my laptop and smart phone with accessible software I find it hard to remember how we used to cope before. What I’m arguing is the perception – the assumption – that it’s expensive to provide these digital accommodations.

Sure, some commercial software solutions do carry a cost, but these are not the only solutions. And I think the decision of whether to pay for a commercial solution will depend on the perceived value. Certainly, in South Africa, the commercial solutions are out of reach of many individuals so, if the employer decides this is the way they want to go it would probably be at the employer’s expense.

Let’s look at some of the other options:

Over the past few years the assistive technology landscape has changed. Increasingly we’re seeing technology companies including in-built accessible software into their products – all Apple products now have in-build screen reader and magnifier software, Microsoft also has in-build accessible software, and the number of free or discretionary cost solutions are constantly growing. These options mean that more individuals are able to access assistive technology without breaking the bank.

What does that mean? Let’s say I was to consider applying for a position with a company, which I’m not right now, I could approach a job interview with all the assistive technology solutions already in place – hence no cost to the company unless they decided to use the more expensive commercial products. Using my existing software and various free apps on my iPhone I’m able to access almost any information I’m likely to need.

Are these free solutions as good? Certainly I find they enable me to do all I need to do, though at times I may need to hunt for the solution. I can’t say I’ve done an exhaustive comparison but certainly I Haven’t found anything I can’t do on my current screen reader that I could on the commercial equivalent.

And yet the perception persists that making reasonable accommodations will be expensive.

I suppose it’s logical – very few people with no lings to the disability world know what solutions are available, and you’re unlikely to be told about the free options if you ask a commercial vendor. So it’s up to us, as visually impaired people, to make other’s aware of what we can access.

I know the focus of my posts is on the issue of barriers to employment that exist for people with visual impairments, rather than all disabilities. This is the area I have direct personal experience in. However, I know the principles hold across the spectrum of other disabilities.

If you’d like more information on anything I’ve said in this post, please feel free to contact me – this is a subject very close to my heart… as is decreasing the barriers to employment so often faced by persons with disabilities.

PS Please share this article with anyone you know who might need to read it – let’s work together to increase the inclusion of those who are visually impaired into society and the workplace!

Getting to Grips with the Question of Employment… Or the Lack Thereof 01

Cds 2017 04 18 20 49 22 The Cape Argus newspaper recently published an article entitled “We’re human, too, you know” giving an overview of the realities faced by South African people with disabilities. The article stated that in 2016 less than 1% of South African persons with disabilities are employed.

I’ve spent a lot of time trying to understand why so few of the 1.4 million blind and visually impaired South Africans are employed. Here’s a few of the reasons people have given me for why they think this is so:

1. It’s hard finding visually impaired candidates with the skills, training and/or experience 2. The cost of necessary accommodations required to employ a visually impaired person is high. 3. Unconscious bias in the placement process

I want to consider each of these in a separate article so I can explain my thinking without having to rush.

Let’s start by looking at finding visually impaired candidates to fill positions. I want to start by posing a simple question – is it plausible that 99% of those with a visual impairment aren’t interested in being employed? Because isn’t that what’s implied if one blindly (pun intended) accepts there are no visually impaired candidates out there?

Okay, so it would seem there are candidates. But do these candidates have the skills, training and experience for jobs on the market?

Over the past few years I’ve had the opportunity of working with blind and visually impaired learners. I usually leave the sessions impressed and inspired at the skills, confidence and motivation the learners demonstrate. Often by necessity, they have developed strong problem-solving skills, are innovative thinkers and are effective communicators – I say these sought-after business skills are developed by necessity because they are skills we are forced to use on a daily basis as visually impaired people navigating the sighted world.

Then consider the blind and visually impaired graduates who successfully complete degrees or other qualifications. And those who have done so in the past and are still out there looking for work, and those who have been doing so for months, if not years.

I know of several organisations who run learnerships for youth with disabilities, helping them to develop job-related skills, which adds to the number of skilled visually impaired candidates out there seeking employment.

I’ll admit it may be challenging finding visually impaired candidates with extensive previous experience, which may at times be a factor in the candidate assessment process. With employment levels currently being so low in the visually impaired community it’s unlikely there is huge pool of visually impaired candidates with vast amounts of job experience out there. So I think it becomes a self-perpetuating problem –the only way to grow the number of visually impaired people with experience in a job is to start off by hiring more visually impaired people so they can gain that experience.

We also live at a time when technology is helping to make an ever-increasing number of jobs possible for us, when our access to information and services is greater than ever before. I think most people would be startled at how few jobs are currently inaccessible for someone who cannot see. This, of course, raises the question of the costs of accommodating the needs of visually impaired employees – but more on that in a future article.

I’ve been told by a number of people in Human Resources that they’ve never received a job application from a visually impaired candidate. Just as I’ve spoken to a number of visually impaired job seekers who have struggled to find work.

Is it possible that the problem is in connecting the two? Or are there other factors adding to the question? And, if the solution is as simple as that, what forums connecting visually impaired job seekers with organisations looking to hire them exist? And how are they reaching their target markets? Are they reaching their target markets?

I know there are greater minds than mine working on the diverse aspects of this issue. I acknowledge the many individuals and organisations who are doing amazing work to increase the inclusion and employment of visually impaired persons.

My intention in writing these articles is to add my voice to the conversation and to offer my perspective to those with whom I’m connected – you never know what ideas may be sparked by one simple post.

PS If you’d like to read the Cape Argus article cited in this post, you can find it here: https://www.pressreader.com/south-africa/cape-argus/20180502/281814284483805

PPS Please share this article with anyone you know who might need to read it – let’s work together to increase the inclusion of those who are visually impaired into society and the workplace!

X Let’s be honest, anyone who’s been looking for work for a long time is going to feel disheartened. Add to that the awareness that less than 1% of their community are employed and it becomes a little more easy to understand the difficulty wow, that’s quite a challenging mindset to overcome. XXX

You Can’t Judge a Book by Its Reader

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“I can’t imagine any visually impaired person would prefer reading books using a computer voice rather than a human voice!”

I’m probably misquoting the words but that was the sense of a comment I heard on one of the assistive technology podcasts I regularly listen to. My immediate response was to disagree vehemently… and then I paused and thought about it for a bit.

You see, I actually do prefer reading using a computerized voice. And I seriously doubt I’m the only blind person who does so. So I hopped onto Facebook and asked the question, tagging all the visually impaired people I’m connected with on that platform.
It wasn’t just curiosity that drove me, though anyone who knows me will agree that I have a finely developed sense of curiosity. I also wanted to find out to help me reach more blind and visually impaired people with my own books.

It turns out that most of the people I asked preferred human voice books in the form of audio books or services like Audible.com. When chatting to a friend about this startling (to us both) fact he offered a few reasons why this might be so, but his rationale was fairly complicated and this is only meant to be an article, not a thesis!

When I first lost my sight I used to listen to audio books and found that my opinion of the book often depended on the quality of the reader and, in some cases, how well I felt the reader’s voice fitted the genre of the book. Of course, that was back in the days when my only source of books was the library service, Tape Aids for the Blind where the readers were all volunteers so the quality varied quite a bit. Thankfully there was only one instance that the reader was so bad that he totally killed the book for me! But I truly began to feel like I was juding the books, not by their covers but by their readers.

Then someone introduced me to reading on computer using a screen reader and my life was transformed. I loved the ability to scan any book I wanted and read it. I loved the ability to change the rate and pitch of the voice – if you try that with a human voice it often lands up sounding like Minnie Mouse on helium which really isn’t pleasant. But most of all I loved that I was free to interpret the words in whatever way I chose to rather than having my impressions of the book determined by the reader– to me that was the closest I’d found to reading as I’d done when I still had sight.

Ultimately I don’t think there’s a right and wrong way to read when you’re visually impaired. The important thing is that we have the ability to read in whatever format we each prefer, whether it’s using human voice, computer voice, or braille.

But my investigations got me thinking that I really ought to do an audio version of my book, A Different Way of Seeing… Anyone interested in reading for me?

Anyone for Pizza?

NewImageOur first stop on the tour of guide dog-friendly places Fiji and I go to was our nearby Woolworths retail store. Today we’re walking just a few steps away from Woolworths and stopping for a cup of tea… or a delicious meal , if you’re feeling a little peckish.

In fact Sostanza, the coffee shop/restaurant we’re about to visit is so close to Woolworths that I usually instruct Fiji to find the counter in Woolworths and navigate my way from there – when we first learned our way to the coffee shop Fiji tried going straight there, stopping at each table to say hello to the people sitting there. It wasn’t long before I figured out that it was easier for me to navigate from Woolworths, so that’s what I taught her to do.

Over the years my guide dogs and I have had issues gaining entry into a fair number of restaurants – not a lot, but enough for me to call the instances easily to mind. But we’ve never had a problem at Sostanza– in fact, they’re welcoming to all dogs, though I think Fiji and her guide dog colleagues are the only ones allowed to sit inside; other dogs have to sit in the corridor.

We’ve had a number of funny experiences at Sostanza – like the 5-year old girl who was convinced Fiji was cold lying on the floor and sacrificed her own seat-cushion for my dog. And the day Fiji was pulling to get to the people at the table behind me and it was only after I’d chastised her that I realized we knew them. And last week a Jack Russel was whining piteously to be allowed to come and play with Fiji – and Fiji simply turned her back and went to sleep.

Sure, Fiji often has people coming across to pet her but I’ve never had to yell at a fellow patron for trying to slip her food, and it’s a great opportunity for me to tell people about the amazing work being done by the SA Guide-Dogs Association in training these remarkable animals.

Not only is Sostanza welcoming to guide dogs, they also serve amazing food – whether you’re looking for a tasty breakfast, a scrumptious lunch or just a slice of cake with your tea or coffee. As for the pizzas… Well, let’s just say that Sostanza makes what I consider to be the best pizzas in Cape Town and leave it at that!

I doubt you’d be interested to hear about the other places Fiji and I visit at the Old Bakery Centre – especially since one is the cash machine and the other we only went into by accident when the passage to Woolworths was temporarily blocked. So we’re going to go further afield on the next stages of our tour of guide dog-friendly places.

In the meantime, anyone feel like a pizza?

Proposed New Accessibility Emoji

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I love using emoji – sometimes they so exactly capture what you’re trying to convey, where you’d need a whole bunch of words.

So I was intrigued when I listened to a recent episode of the Assistive Technology Update podcast and heard an article about some new emoji that are being considered – including emoji of guide and service dogs, people in wheelchairs, people with white mobility canes, hearing aids and prosthetic limbs.

I was interested to note that it is Apple who have put these new emoji forward for consideration – well done, Apple!

Here’s a link to the article about the new emoji from the Assistive Technology Update podcast show-notes. Why not take a look and tell me what you think.

http://bit.ly/2IQaIoq

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