A little while back I said I wanted to start a series of articles recognizing places that were welcoming to my guide dog. Here’s the first of those articles.
I live in Lakeside, in Cape Town. Our closest shopping area is the Old Bakery Centre, so named because it used to be a bakery. When we first moved into the house I would regularly wake to the scent of freshly baking bread – Mmmm…
So I want to take you on a tour of some of the local shops and restaurants who not only accommodate, but go out of their way to welcome my guide dog and I – and the Old Bakery Woolworths is going to be our first stop.
Fiji has been trained to walk straight to the counter where the tills are located in Woolworths. Whenever we enter, the employees greet me and either offer assistance immediately or politely ask me to wait for a minute or two while they finish up with their current customer. Then they assist by collecting the items I need and bringing them so I can look at them before I pay. Admittedly it’s a small Woolworths and my needs aren’t overly complex – besides which, I keep my shopping list short since I’ll have to carry everything home in a backpack.
On occasion I accompany the assistant to select the items I need, especially if I’m buying fresh produce, but usually I stand out of the way and let the assistant manage the process. Yes, I am aware that there are several apps and other assistive technology devices that would let me shop pretty much on my own and maybe one day I’ll do so. For now I just find it easier to shop this way and the assistants are amazingly efficient in how they help me. And it makes a huge difference to me.
I’ve heard of so many cases where a visually impaired person has been refused entry into a shop because they have a working animal with them. We’ve even had a few instances where it’s happened to Fiji and me, even once in a different Woolworths. So I’m truly appreciative of the amazing service I receive at the Old Bakery Woolworths in Lakeside.
The next stop on our tour of local places where my guide dog is welcome isn’t far away. In fact, next time I want to tell you about the coffee shop/pizzeria right next to Woolworths, who also look after Fiji and me as if we’re royalty.
But that’ll have to wait for another day…