Our first stop on the tour of guide dog-friendly places Fiji and I go to was our nearby Woolworths retail store. Today we’re walking just a few steps away from Woolworths and stopping for a cup of tea… or a delicious meal , if you’re feeling a little peckish.
In fact Sostanza, the coffee shop/restaurant we’re about to visit is so close to Woolworths that I usually instruct Fiji to find the counter in Woolworths and navigate my way from there – when we first learned our way to the coffee shop Fiji tried going straight there, stopping at each table to say hello to the people sitting there. It wasn’t long before I figured out that it was easier for me to navigate from Woolworths, so that’s what I taught her to do.
Over the years my guide dogs and I have had issues gaining entry into a fair number of restaurants – not a lot, but enough for me to call the instances easily to mind. But we’ve never had a problem at Sostanza– in fact, they’re welcoming to all dogs, though I think Fiji and her guide dog colleagues are the only ones allowed to sit inside; other dogs have to sit in the corridor.
We’ve had a number of funny experiences at Sostanza – like the 5-year old girl who was convinced Fiji was cold lying on the floor and sacrificed her own seat-cushion for my dog. And the day Fiji was pulling to get to the people at the table behind me and it was only after I’d chastised her that I realized we knew them. And last week a Jack Russel was whining piteously to be allowed to come and play with Fiji – and Fiji simply turned her back and went to sleep.
Sure, Fiji often has people coming across to pet her but I’ve never had to yell at a fellow patron for trying to slip her food, and it’s a great opportunity for me to tell people about the amazing work being done by the SA Guide-Dogs Association in training these remarkable animals.
Not only is Sostanza welcoming to guide dogs, they also serve amazing food – whether you’re looking for a tasty breakfast, a scrumptious lunch or just a slice of cake with your tea or coffee. As for the pizzas… Well, let’s just say that Sostanza makes what I consider to be the best pizzas in Cape Town and leave it at that!
I doubt you’d be interested to hear about the other places Fiji and I visit at the Old Bakery Centre – especially since one is the cash machine and the other we only went into by accident when the passage to Woolworths was temporarily blocked. So we’re going to go further afield on the next stages of our tour of guide dog-friendly places.
In the meantime, anyone feel like a pizza?
A little while back I said I wanted to start a series of articles recognizing places that were welcoming to my guide dog. Here’s the first of those articles.
I live in Lakeside, in Cape Town. Our closest shopping area is the Old Bakery Centre, so named because it used to be a bakery. When we first moved into the house I would regularly wake to the scent of freshly baking bread – Mmmm…
So I want to take you on a tour of some of the local shops and restaurants who not only accommodate, but go out of their way to welcome my guide dog and I – and the Old Bakery Woolworths is going to be our first stop.
Fiji has been trained to walk straight to the counter where the tills are located in Woolworths. Whenever we enter, the employees greet me and either offer assistance immediately or politely ask me to wait for a minute or two while they finish up with their current customer. Then they assist by collecting the items I need and bringing them so I can look at them before I pay. Admittedly it’s a small Woolworths and my needs aren’t overly complex – besides which, I keep my shopping list short since I’ll have to carry everything home in a backpack.
On occasion I accompany the assistant to select the items I need, especially if I’m buying fresh produce, but usually I stand out of the way and let the assistant manage the process. Yes, I am aware that there are several apps and other assistive technology devices that would let me shop pretty much on my own and maybe one day I’ll do so. For now I just find it easier to shop this way and the assistants are amazingly efficient in how they help me. And it makes a huge difference to me.
I’ve heard of so many cases where a visually impaired person has been refused entry into a shop because they have a working animal with them. We’ve even had a few instances where it’s happened to Fiji and me, even once in a different Woolworths. So I’m truly appreciative of the amazing service I receive at the Old Bakery Woolworths in Lakeside.
The next stop on our tour of local places where my guide dog is welcome isn’t far away. In fact, next time I want to tell you about the coffee shop/pizzeria right next to Woolworths, who also look after Fiji and me as if we’re royalty.
But that’ll have to wait for another day…