Seeing the Whole Picture

Last weekend a visually impaired friend of mine went to Gold Reef City to ride the rollercoasters. Imagine her amazement when she was told that she could not ride because she as blind. When she posted about the experience on Facebook it turned out that this had happened to other visually impaired people over the past year or so – that it was policy.

I am very aware that I do not have all the facts beyond a very brief explanation given by my friend on Facebook, and that there are always two sides to a story, but still, I find myself in something of a quandary.

In principle, I agree wholeheartedly with the outraged comments from other visually impaired people at the apparent discrimination of this policy. But I want to know more details before I add my voice – I admit that I cannot think of a good reason why a visually impaired person should not be able to go on the rides, but that doesn’t mean there isn’t one. And if there is a valid reason for the policy, then our outrage might be inappropriate.

I think it is important to get all the facts… to see the whole picture… so that we can be sure we act on the correct conclusions. Responding when we have only part of the information can be inadvisable at best, and dangerous at worst.

As an addendum: my friend has just reported that Gold Reef City are willing to meet and discuss the policy, so perhaps this will have a happy ending after all.

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