hearing impaired

Finding a New Way to Communicate

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For years I’ve believed that people with a disability have strong problem-solving skills. This was proven yet again when I was visiting India recently.

One of the maintenance staff on our floor of the hotel was hearing impaired and non-verbal. Which wasn’t a challenge until he arrived to service our room and I was on my own. In case you haven’t realized where the challenge lay, he could only communicate in writing or using gestures. Which I couldn’t see. In turn, I could only communicate with gestures, since my usual default – the spoken word – wasn’t going to be of help.

I suppose it must have looked funny to an observer, but our initial interaction was intensely frustrating to us both, standing in the doorway trying to figure out how we could communicate what we needed to say. Eventually, in sheer frustration, he turned and left, returning ten minutes later with his supervisor.

Over the next 24 hours I tried to figure out a better way for us to communicate. And, when he knocked on the door the next day, I was ready. I smiled and waved him inside.

But it looked like I wasn’t the only one who’d been giving the matter some thought. He entered the room, tapped his fingers on the bathroom door, the bed and the counter where the tea and coffee were, and then tapped his equipment trolley.

I nodded and smiled, indicating his communication had been received loud and clear. Then I picked up my white mobility cane and my room keycard, and left him to do his job. And returned 30 minutes later to a spotless room.

As a person who is visually impaired, I tend to rely on the spoken word to express my needs. As a professional speaker that’s my trade. This experience taught me the importance of including different types of communications in my presentations so my message can reach more people in my audience.

It also reinforced my belief that we, as persons who are differently abled, are great at solving problems since we have to do it on an almost daily basis. And that’s a skill that is highly sought after in the business world today.

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